Frequently asked questions
How can I order LEDON’s catalogues?
You can order our catalogues via our website, under Catalogues, or you can contact us via email or phone.
How can I order LEDON playground items?
You can order your new playground items by contacting us via email or phone.
What can LEDON’s consultants help me with?
LEDON’s sales consultants can help you find the right item for your children and surroundings, the right safety surface and the right playground design. By giving you this complimentary assistance, we ensure you get exactly what you need and wish for. Please contact our consultants for a counselling interview with no strings attached.
Can I buy safety surface at LEDON?
LEDON cooperates with several safety surface manufacturers and can find some of the best solutions for you. We can – among other things – offer cast rubber, rubber mats, artificial turf and sand. Please contact our consultants for more details.
Are all products approved/certified?
Yes, all LEDON products are certified IAW European standards EN 1176 and EN 1177’s latest releases by TÜV Hamburg.
Can I set up my new products myself?
Each LEDON product is delivered with assembly instructions to make sure you can set up your product yourself. At the bottom of each product description on our website, you also can download the instructions as a PDF file.
Can LEDON set up my products for me?
LEDON has several service technicians to set up playground items in all of Denmark. Please contact our consultants if you are interested in this service.
What is the delivery time?
Since we installed several new CNC routers, we can now guarantee delivery of standard products within 4-5 weeks, which can be considered pretty short-term in this line of business. Products outside our standard range require some more time to be delivered. Please contact Internal Sales and Logistics if you need to know the precise delivery time for certain products.
How is my products delivered?
LEDON play items are delivered on pallets. That means easy and efficient packing which again means low consumption of ressources and low costs. Several of our products are designed to fit on one pallet. Delivery on pallets reduces the risk of transport damages as well as shipping costs. All products are delivered with assembly instructions. The instructions are designed to help you set up the product quickly and easily. Should you have trouble anyway, please feel free to contact us.
Do you have questions?
If you have any questions about our products, prices, or product range, please do not hesitate to contact us.
Contact us: +45 7482 6565 or email@example.com